Refund & cancellation policy

This policy covers Cartify24 subscription plans. Orders placed on a merchant’s store are covered by that store’s own refund policy.

Free trial

Every new store gets a free trial. You are not charged during the trial and can stop at any time.

Cancelling

You can cancel your plan from Plan & billing in your dashboard. Your store stays open until the end of the period you have paid for, and is not renewed after that.

Refunds

• Monthly plans are not refunded for part-used months.
• Yearly plans cancelled within 14 days of the first payment are refunded in full. After that, they run to the end of the paid year.
• If you were charged twice or charged after cancelling, we refund the extra payment in full.

Approved refunds go back to the original payment method within 5–7 working days.

Contact

To request a refund, email support@cartify24.com from your account email with your store address.